How can we help?

Help & FAQs

Getting Started

Do you service my area?

We service all areas within a 30km radius of Melbourne CBD. If you would like to find out if we come to you, please call us on 1300 991 368, or email support@calibrecleaning.com.au and we will reply within 15 minutes

Deep vs. Regular clean

Deep and regular cleans cover the same checklist. The deep cleaning requires more time, effort and attention. We require you to select the Deep Clean option if your home 1) has not been cleaned in the last month, or 2) your home is not being maintained on a regular basis. If not selected, it may be added on arrival.

One-off vs. Recurring cleanings

Recurring Cleaning

Calibre Cleaning offer discounts on monthly (5%), fortnightly (10%) and weekly (15%) cleans. The recurring cleans following your first clean will be automatically scheduled for the same time and day based on the interval you choose. You will receive a reminder email to notify you of upcoming cleans, and you may log into your account to manage your cleans at any time.

One off cleaning

You can schedule one-off cleanings at any time. Please note that discounts are only available for recurring cleans. Recurring cleanings will also have the same cleaning team arrive each cleaning.

Do you bring your own cleaning supplies, products and equipment?

We supply all of the equipment and chemicals for your clean

What’s included in a clean?

Calibre Cleaning have a cleaning checklist that your cleaning professional will follow. Feel free to leave additional notes in your account during checkout, or contacting us to provide instructions for the cleaners.

Miscellaneous

What is your cancellation policy?

You may cancel/change your cleaning appointment at any time by logging in to your account. However, there is a $70.00 cancellation fee if you cancel after 5:00pm the day before your clean is scheduled.

How do I book my first appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Pricing & Policies

Referrals

A great deal of calibrecleaning.com.au are put into finding the best cleaners for our clients. This includes strenuous background checks, part of our service agreement states that you agree not to independently hire any past or present calibrecleaning.com.au’s independent cleaners unless you pay our referral fee of $3,000. This amount is due in full immediately upon personal employment of the cleaner, regardless of whether you use them for a recurring or one-time service.

What are your prices

View all of our flat rate prices here. Receive a discount if you book a recurring monthly (5%) clean, fortnightly (10%) clean or weekly (15%) clean

Why do you need my credit card information to redeem a voucher?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Trust & Safety

Can I trust my cleaning professional?

Our cleaners go through rigorous checks before they enter your house. All of our cleaners:

  • Have a police check
  • Reference checked
  • Insured
  • And most importantly, and chosen for their keen attention to details

What happens if something goes wrong during my appointment?

In the off chance that something unforeseen occurs during your clean (e.g. broken items, missed areas in the cleaning, etc.) please contact us as soon as possible. We will all broken items are replaced, and free re-cleans will be rescheduled within 7 days of your clean.

Is my billing information kept safe and secure?

We do not store any of your credit/debit card details. Our booking form is secured by 256bit SSL encryption. We use Stripe.com, one of the most secure and reputable payment processors available.

What is your 100% satisfaction guarantee policy?

If you are not happy with your clean, contact us by calling 1300 991 368, or emailing support@calibrecleaning.com.au and we will schedule a re clean free of charge within the following 7 days.